Rating criteria

The FairBanking Ratings

For each product, key features are identified that contribute to the FairBanking rating. These differ according to the product, i.e. savings, current account or credit card. The features receive a score and according to the accumulated score a rating is given. The highest rating is 5-stars.

For each product, key features are identified that contribute
to the FairBanking rating

It is acceptable to receive a 1-star rating, and a 5-star rating therefore represents a very high level of
service. The standards are deliberately difficult to achieve, so there can be no assumption that the best
product currently on the market should receive a 5-star rating.
Our earlier research showed that helping customers to manage their money better is likely to have an
effect on Financial Well-being. In this report, ratings are being given where it has been identified that
products contain features that, if used by customers, are likely to lead to greater well-being.
In the review of savings products, credit cards and current accounts, the following areas were identified
as contributing to financial well-being: