Improving Financial
Well-being
Appendix 1
Methodology
Appendix 1 - Methodology
1. Financial Well-being Index (‘FWI’)
Full details of the research methodology for the FWI are contained in the report
“Fair banking:
the road to redemption for UK banks” (CSFI, July 2009). The factors included in the measure
of Financial Well-being derive from a qualitative and quantitative study undertaken in 2008.
2. FairBanking Rating Methodology
For each product, key features were identified that were likely to improve the Financial Well-being
of customers if they were used.