Appendix 1 - Methodology
1. Financial Well-being Index (‘FWI')
Full details of the research methodology for the FWI are contained in the report
“Fair banking: the road to redemption for UK banks” (CSFI, July 2009). The factors included in the measure of Financial Well-being derive from a qualitative and quantitative study undertaken in 2008.
2. FairBanking Rating Methodology
For each product, key features were identified that were likely to improve the Financial Well-being of customers if they were used.
Appendix 2 - U.S. Role Model Products for Credit Card and Current Account
1. Discover Credit Card
Expense categorisation
Planned repayment of debt
2. Wells Fargo Current Account
Appendix 3 - Text, phone or email balance enquiries and alerts
1. Credit Cards
2. Current Accounts
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